Refund policy

Last Updated: November 15, 2026

At Well Mart, customer satisfaction is important to us. If you experience an issue with your purchase, please contact our support team for assistance.

Return Eligibility

Customers may request a return within 7 days of receiving their order in the following situations:

  • The product arrives damaged.

  • The wrong product has been delivered.

  • The product is defective or not functioning as described.

  • The order is incomplete or missing essential components.

For change-of-mind returns, products must be unused, unopened where applicable, and in their original packaging.

Product Conditions

To qualify for an eligible return:

  • The product should be in its original condition.

  • Original packaging, accessories, manuals, and included components should be returned.

  • Proof of purchase or order details must be provided.

Non-Returnable Items

For hygiene, safety, or product-protection reasons, certain items may not qualify for change-of-mind returns, including:

  • Personal care and hygiene products once opened.

  • Used or damaged products due to customer misuse.

  • Digital products or downloadable items.

  • Products clearly marked as non-returnable before purchase.

These exclusions do not remove any rights customers may have regarding defective, incorrect, or misrepresented products under applicable law.

Refund Process

Once an eligible returned product has been received and inspected, we will notify you about the approval or rejection of your refund request.

Approved refunds will be processed through an agreed payment method.

Refund processing times may vary depending on the payment provider or financial institution.

Exchanges

If you receive a damaged, defective, or incorrect product, please contact us to discuss an appropriate replacement or alternative resolution.

Return Shipping

If the return is due to our error, such as an incorrect or defective product, we will coordinate an appropriate return arrangement.

For other eligible returns, return shipping arrangements will be communicated by our support team.

How to Request a Return

Please contact us with:

  • Your order number.

  • Product name.

  • Reason for the return.

  • Photos or videos showing the issue, where applicable.

Email: khamrayankham@gmail.com
Phone: 03424396934

Our team will guide you through the next steps.

Well Mart – Your satisfaction matters to us.